These Terms and Conditions apply to the reservations you will make with EOS TAŞ. TUR. TİC. LTD. ŞTİ. and regulate your rights and responsibilities. By making a reservation, you are deemed to have accepted these terms. Please read carefully before making a reservation.
1. Reservation Conditions
Your contract is made with Eos Travel, a member of TURSAB (TURSAB No: 9164 Stardust Tourism Travel Agency).
1. Your Holiday Contract
• When a reservation is made, the “lead person” indicated in the reservation guarantees that they accept these Terms and Conditions on behalf of the other party members in the group.
• After your reservation and all necessary payments have reached us, if the requested arrangements are available, you will receive a confirmation invoice.
• A binding contract is formed as soon as this invoice is sent to the lead person. This contract is subject to Turkish Law and falls under the jurisdiction of Turkish Courts.
2. Accuracy of Information
• It is important to check whether the details of your reservation are accurate upon receiving the invoice. Especially with late reservations, please ensure all details are as you wish.
• In the event of any inconsistencies, please contact us immediately. Changes or corrections may not be possible later.
3. Reservation Changes and Arrangements
• Any change request after a reservation is made will be subject to these Terms and Conditions, and the relevant change will be valid as soon as it is approved by us.
4. Responsibility for Group Members
• The lead person is responsible for ensuring that the other group members mentioned in the reservation are informed of these Terms and Conditions.
• We assume that all persons in your group have read and understood these terms.
• All persons in the reservation are considered parties to this contract.
5. Age Restriction
• The lead person making the reservation must be over 18 years of age.
Service Terms and Other Information
• These Terms are valid for all holiday arrangements and come into effect at the moment of booking.
• If you have any questions or issues, you can contact Eos Travel.
2. Website Accuracy
Eos Travel makes every effort to ensure the accuracy of information and pricing on the website. However, errors may occur from time to time. Therefore, it is important to verify prices and all details regarding the arrangements you select with us while making your reservation.
3. Passport, Visa, Health Requirements and Travel Documents
• Responsibility Lies with You: It is entirely your responsibility to ensure that you have all necessary travel and health documents before your trip. It is also your responsibility to meet the entry requirements of the countries you are traveling to.
• Passport and Visa Requirements: You must have a valid and complete passport for all destinations you will visit (including children). Some destinations may require transit, tourist, business or other type of visas.
• Check for Updated Information: Requirements may change, and the time required to obtain a passport or visa may vary. It is important to check with the relevant consulate or embassy for current information prior to your trip.
• Entry Denial: Eos Travel accepts no responsibility if you are denied entry to any country due to missing necessary passport, visa or other documents.
• Authorization Letter: In some destinations, an authorization letter may be required if a child is not accompanied by both legal guardians. In this case, we recommend contacting the relevant authorities in the country.
Suggestion: We recommend that you regularly check for travel advisories, restrictions, and recommendations published by all relevant governments before your trip.
4. US Travel Authorization (ESTA)
Those wishing to travel to or transit through the United States must obtain travel authorization under the Visa Waiver Program. To obtain travel authorization, you need to complete the ESTA (Electronic System for Travel Authorization) application at least 72 hours before your trip.
• ESTA Fee: Currently, the fee is approximately 14 USD per person; you can visit https://esta.cbp.dhs.gov to apply.
• Validity Period: An approved ESTA is valid for two years and allows for multiple visits without the need to reapply.
• Consequences of Not Obtaining ESTA: If the ESTA application is not made, the airline may deny the passenger boarding.
Health Requirements
Before traveling, you should consult your doctor about the current vaccination and health requirements for the destinations you will visit.
• Fitness for Travel: Before departing, you should ensure your health is fit for travel and that you have received any necessary vaccinations and medications.
• Vaccinations and Medications: You can obtain information from your doctor about any vaccinations, medications, and health advice required for the countries or regions you will be visiting.
• Proof of Vaccination: It is advisable to carry your current vaccination records as some countries may require proof of vaccination for entry.
• Responsibility: Eos Travel is not responsible for the denial of entry into a country or destination due to a lack of required health documents or vaccinations.
Insurance
Travel insurance is extremely important for the safety of your trip.
• Getting Insurance: Before traveling, we strongly recommend obtaining suitable travel insurance for you and your group members.
• Insurance Coverage: Ensure that the insurance policy you purchase covers all your needs, including health requirements, car rental, and other travel arrangements.
• Insurance Documents: We recommend keeping your insurance policy with you during your holiday.
Suggestion: When traveling, having your health and insurance documents with you will protect you in case of any issues.
5. Your Financial Protection
Eos Travel provides full financial protection for your package holidays through the TURSAB License number 9164.
• ATOL Protection: When you purchase an ATOL-protected flight or a holiday including flights from us, you will be issued an ATOL Certificate. This certificate explains which services are financially protected, what this protection means for you, and who to contact in case of a problem.
• Alternative ATOL Provider: If we are unable to provide the services you booked due to financial difficulties, an alternative ATOL holder may provide those services or a suitable alternative (at no extra cost to you).
• Working with the Alternative ATOL Provider: In this case, you accept that the alternative ATOL holder will fulfill these obligations, and any payments due for these services will be made to the alternative ATOL holder.
• Financial Protection Exceptions: The financial protection mentioned above does not apply to bookings made outside of package holidays (e.g., arrangements other than accommodation).
6. Paying for Your Holiday
• Reservation Confirmation: To confirm your chosen arrangements, you must pay a non-refundable deposit. This deposit may be higher for certain types of flight tickets, tours, cruise tours, etc., and will be communicated to you at the time of booking.
• Payment Deadline: The remaining payment for your holiday must be completed at least 12 weeks before the departure date. If this payment is not made in full and on time, your reservation will be deemed canceled, and you will be liable for the cancellation fee (as specified in paragraph 9).
• Payment Methods: We accept payments via credit or debit card.
Measures Against Credit Card Fraud
• Provide Accurate Information: If you do not provide the correct billing address and/or cardholder details for your credit or debit card, your tickets may be delayed, and the total cost may increase.
• Payment Approval and Verification: If your payment is declined or if you provide incorrect credit card information, your holiday may be canceled.
• Random Checks: We reserve the right to carry out random checks to minimize credit card fraud (which may include checking voter registration). As a result of these checks, we may request documents such as proof of address, a photocopy of the credit card, and a recent bank statement by fax or mail before issuing your tickets.
7. Your Holiday Price
7.1 Price Updates:
• Eos Travel strives to present the most up-to-date and accurate prices on its website (guideline prices are indicated in our newsletters). However, we reserve the right to make any changes to prices.
• Incorrect Prices: From time to time, an error may cause an incorrect price to be displayed. If such an error is noticed, we will inform you as soon as we discover it or as soon as possible.
• Price Refusal Situation: If you do not wish to accept the correct price for your holiday, we reserve the right to cancel your reservation.
7.2 Price Changes in Packages
For package tours, changes in expenses (such as transportation, fuel, taxes, port/airport landing fees, and currency exchange rates) may result in changes to the price of your holiday arrangements (or parts of them) after your booking. However, the price of your holiday arrangements will not change after 45 days before your departure date.
7.3 Price Increase for Package Tours
• Up to 2% Increase: If the total price of your holiday arrangements increases by up to 2%, we will cover this increase and will not charge you any additional fees. However, if the increase exceeds this rate, the excess and a management fee of 50.00 TL per person will be requested.
• 10% and Above Increase: If the price increase exceeds 10% of the total price of your holiday arrangements, you will have the following options:
• If we offer you an equivalent or better quality alternative holiday, you can accept this with no additional charge. However, if the alternative holiday is of lower quality, the price difference will be refunded to you.
• If the price increase is unacceptable, you can cancel your holiday and receive a full refund of all money paid, but cancellation fees and change fees will apply. Regarding insurance premiums, a suitable refund may be made if you show that you cannot use your policy.
• Right of Cancellation: If the price increase exceeds 15%, you must use your right of cancellation within 2 days from the date stated on the invoice.
7.4 Price Decrease
If the price of your holiday arrangements decreases by more than 2% as a result of the changes mentioned above, a refund will be made to you. However, please note that in some cases, the visible price changes may not affect the price of your holiday arrangements due to them not being purchased in the local currency and due to the protections provided by the contract.
8. If You Change Your Reservation
If you wish to make any changes to your trip after receiving your confirmation invoice, Eos Travel will do its best to accommodate these changes but this may not always be possible. Change requests must be made by the “primary person” (the person who made the reservation). In case of change, a management fee of 50 Euros per person and additional costs incurred during this change request will be added.
• Name Change: If a person on the reservation cannot travel due to illness, death of a close relative, jury service, or similar serious reasons, that person’s name can be transferred to another individual. In this case, we may request valid documentation to accept the transfer request. The transfer will be made upon payment of a name change fee of 50 Euros per person and any additional fees incurred.
• Name Change Deadline: Name change requests made 48 hours before the travel date cannot be guaranteed. Most airlines do not allow name changes after tickets have been issued. Therefore, change fees, including airline fees, may apply.
• Full Name Change: If the names of all individuals are to be changed, this will be considered as a cancellation and new reservation, leading to full cancellation fees being applied.
• Changes in Dates: Only one change of outbound date is allowed per reservation. When a change of outbound date is made, it will be considered a cancellation by which full cancellation fees will apply. Additionally, a management fee of 50 Euros and a new deposit will be required.
• Changes and Cancellations: Any changes may require cancellation fees. Additionally, changes may not be possible for certain arrangements and this may result in a 100% cancellation fee.
9. If You Cancel Your Holiday
You or your group members can cancel your trip at any time. Your cancellation request must be made in writing by the “primary person” via mail, fax or email. Due to the cancellation of your holiday arrangements, you will be required to pay the cancellation fee specified below.
Note: If your reason for cancellation falls within the coverage of your insurance policy, it may be possible to recover these fees from your insurance provider.
Cancellation Fees:
Our cancellation fees are calculated as a percentage of the total holiday cost and do not include the insurance premium, as the insurance premium is non-refundable. Cancellation fees are determined based on the date we receive the cancellation notice, and the date sent via mail is not taken into account. Please note that arrangement fees are non-refundable. For the insurance premium, you must refer to the cancellation policy of your insurance provider.
Important Note:
• If you have made a Cruise reservation, cancellations or changes (including name changes) will be subject to the additional fees determined by the relevant cruise line, in addition to the cancellation change fees mentioned above.
• After documents have been received, no refund will be made for any unused tickets.
• If only some of your group members cancel, the holiday cost for the remaining travelers will be recalculated. You may need to pay additional room fees (e.g., single occupancy difference).
• Cancellation fees applied by our suppliers may be charged to you if they exceed your deposit.
• Non-Cancellable Arrangements: Some arrangements may not be cancellable after confirmation, which may result in a 100% cancellation fee.
10. If You Change or Cancel Your Holiday
We typically begin planning your travel arrangements months in advance, and therefore, we reserve the right to make changes to the details of your holiday or correct errors even after reservations have been confirmed. We also reserve the right to cancel confirmed bookings. For example, if the minimum number of customers required for a certain travel arrangement is not reached, we may need to cancel that arrangement. Although most changes are minor, sometimes we may be forced to make significant changes.
If we need to make a major change or cancel your trip, we will inform you of this before your departure and, if time allows, offer you the following options:
• Accept the modified arrangements,
• Purchase alternative arrangements (of similar standard to the original arrangements if available), (If the alternative arrangement is cheaper, the difference will be returned to you, but if it is more expensive, the difference will be charged),
• Cancel (or accept cancellation), in which case we will ensure that you receive a full and prompt refund of all amounts paid.
However, we will not cancel your holiday less than 12 weeks before departure unless this is due to “Force Majeure” or if you fail to make your payment on time. Due to the unpredictable nature of force majeure, if we need to make changes to protect your safety or cancel your holiday, we will not provide any compensation. In this case, we will offer alternative arrangements, or if you do not travel, refund the amounts you have paid, but compensation payments will not be made.
In all cases, compensation payments will be made for changes and events other than Major Changes and Force Majeure.
Note: The above payments will be made per full fare paying passenger (excluding infants). Compensation for children ticketed at discounted rates will be paid in proportion to the adult fare. If you fail to make timely payment and a Major Change or cancellation occurs, the above options and your compensation rights will not apply.
During your trip, it may be necessary to change or cancel your arrangements due to Force Majeure, albeit rarely. In this case, we will not be able to provide refunds, make compensation payments, or cover any direct costs incurred.
11. Flights
Under EU law, in cases of flight denial, cancellation or delay, you may be entitled to reimbursement and/or compensation from the airline under certain conditions. These rights can be announced at EU airports and can also be obtained from the airlines. In such cases, reimbursement is the responsibility of the airline and does not automatically guarantee the return of your holiday price. Your reimbursement and/or compensation rights are outlined in Section 10.
If your main flights are delayed for reasons other than Force Majeure and this delay lasts more than 4 hours, we will ensure the airline provides you with light refreshments; if the delay exceeds 6 hours, a main meal will be provided, and for longer delays, meals and suitable accommodation will be provided if possible.
For flight-related issues, confirming the carrier, aircraft type, and flight times at the time of booking may not always be possible. While we can only inform you of possible carriers at the time of booking, we will notify you as soon as we have information about the actual carrier or any changes regarding the carrier. The carriers, flight times, and aircraft types indicated on this website and your confirmation invoice are guidance only and are subject to change and approval. The final flight times will be indicated on your tickets sent approximately two weeks before your flight date. Therefore, it is crucial to carefully check that the flight times are correct as soon as you receive your tickets. Flight times may change after your tickets have been issued; in this case, we will inform you as soon as possible of the changes.
The carriers, flight times, and/or aircraft types may not provide you with a right to a different arrangement or cancellation if these changes occur, subject to the payment of normal fares.
This website is managed by us as your tour operator. Airlines mentioned here or any airline used during your journey do not make any representations through this website. Note also that according to air transport regulations, a child must be less than 2 years old on the day of the return flight to qualify for infant status.
Also, a Community List exists (accessible at http://ec.europa.eu/transport/air-ban/list_en.html) that includes airlines banned from operating within the EU.
12. Behavior
When you make a holiday reservation with Eos Travel, you accept responsibility for ensuring your and your group’s proper conduct during the holiday. If we, or any authorized person or service provider, believe that you or any member of your group is behaving in a manner that poses a danger or causes annoyance to others or damages property, that individual’s holiday will be terminated immediately. The individual may be required to leave the flight, accommodation, or other services and will not be allowed to participate in the booked trip or use that service. In this case, we or the other service provider will have no liability, including for any arrangements for the return journey. No refunds will be made, and no expenses or losses incurred due to the termination will be paid. You will be fully liable for any damage or loss caused by you or any member of your group. Payments for damages or losses must be made directly to the relevant service provider; otherwise, you may be required to make good all legal costs incurred by us and other parties.
If we incur any costs due to your behavior, you must fully compensate us when we request this.
Some service providers may pre-authorize or charge your payment card at check-in as a deposit for extras such as room service, phone calls, or other hotel services. Some service providers may require a cash deposit from customers without a payment card at check-in. The amount authorized or charged may vary significantly depending on the service provider and/or destination. It is your responsibility to have sufficient funds or credit to cover the amount requested by the provider. Eos Travel is not responsible for determining any deposit amount, and if you have any questions, you should contact the service provider before traveling.
13. If You Have a Complaint
If you encounter any issues during your holiday, you must immediately inform our representative and the relevant service provider and complete a complaint form at the resort. Most problems or complaints can be resolved while on holiday, but if unresolved, you can call us at +90 (256 613 04 23), email us at info@eostravel.com.tr, or write to Eos Taşımacılık Turizm Ticaret Limited Şirketi, Kadınlar Denizi Mah. 546 Sok. No:2-I D:2 Kuşadası, Aydın, Türkiye, within 10 days of your return from the tour, providing your complaint along with your reservation number and all relevant details. Please keep your letter concise. This will help us quickly identify your concerns and respond to you more swiftly.
14. Status of Your Complaints
Eos Travel is a member of TURSAB, membership number 9164. We are obliged to provide you with a high standard of service according to TURSAB's Code of Conduct. If your complaint cannot be resolved, you can find more information on TURSAB's Code and assistance in resolving disputes at www.tursab.org.tr.
15. Our Responsibility
1. Related to Package Tours
We undertake that your holiday arrangements will be made with reasonable care and diligence, and will be provided adequately; this includes situations where you suffer death or personal injury, or where our contracted arrangements are not provided as promised or are deficient due to lack of reasonable care and diligence by us, our employees, agents, or suppliers.
2. Related to Other Arrangements
We undertake to exercise reasonable care and diligence in the performance of our contractual obligations, but these are carried out in accordance with these Reservation Terms and Conditions. Our contractual obligations cover providing services such as making your booking, arranging accommodation/car rentals/flights/tours and hot air balloon tours, and we exercise the same diligence in choosing our suppliers.
3. Related to Packages and Other Arrangements
We do not accept liability for any injury, illness, death, loss, damage, expenses, costs, or other claims arising from the following situations:
• Actions or omissions by the affected individual or party members,
• Actions or omissions of third parties unrelated to the arrangements provided and if foreseen or unavoidable or resulting from "Force Majeure".
4. Scope of Liability
Except as specifically stated in these terms, we accept no greater or different liability than that which is accepted under the Package Travel, Package Tours, and Package Holidays Regulations. It is your responsibility to prove that reasonable care and diligence was not exercised when making a claim against us.
5. Liabilities Concerning Carriers and Hotels
If any claim or part thereof (including cases of death or personal injury) relates to any carriage arrangement (air, sea, rail, or road carriers) or accommodation in a hotel, the maximum amount of compensation payable by us will be limited. For any claims or parts thereof that are our responsibility, we will pay the maximum amount payable by the carrier or hotelier under international contracts or regulations (for example, under the Montreal Convention for international air transportation).
6. Local Tours/Activities
We accept no liability for services that are not specified on our website or included in our contract. For example, any tour you may take while on holiday or any service provided by your hotel or other vendors. Local activities booked through our concierge services or while on holiday ("Local Activities") are not part of your holiday package and these website terms do not apply. Any agreement regarding such activities will be made with the provider, and we are not liable.
7. Services and Facilities
Services and facilities included in the holiday are deemed to have been provided with reasonable care and diligence, as long as they comply with applicable local regulations, or are reasonable compared to local standards.
16. Data Protection/Privacy
In order to process your reservation and meet your requests, we need to pass your personal information to the suppliers who arrange your travel related arrangements. Additionally, Eos Travel wishes to retain your information (including your email address) for future marketing purposes (for instance, to inform you about promotions/competition offers or to send you our brochures). If you do not wish to receive such communications in the future, please let us know as soon as possible. For full details of our data protection and privacy policy and how your personal information will be used, please refer to our privacy policy.
17. Special Requests and Health Issues
If you wish to make a special request, you must do so at the time of booking. We will try to convey reasonable requests to the relevant provider, but we cannot guarantee that requests will be met. The inclusion of a special request in your confirmation invoice or other documents does not mean that the request will be fulfilled. Failure to fulfill any special request will only be considered a breach of contract if the request has explicitly been confirmed.
It is important to inform us about your mobility needs and special requirements during booking, as some accommodations and resorts may lack basic facilities such as wheelchair ramps or elevators to ensure your holiday meets your specific needs. If we reasonably feel that we cannot meet the needs of the individual concerned, we will not approve the booking or will cancel the booking when we learn that not all necessary information was provided at the time of booking.
Website Terms
The information and materials on this website ("Website") are provided solely for the purpose of informing you about the services offered by EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ, its subsidiaries, and partners. We strive to ensure that the information contained on this website is accurate and up to date. However, you should always contact our representatives to confirm the correctness of this information before proceeding with any transaction. All holidays sold by EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ are subject to our booking conditions, which should be read before making an online reservation.
1. Content and Subscriber Submissions
1.1 The content of the Website is for your personal and non-commercial use. All materials published on this Website (including but not limited to articles, features, photographs, graphics, illustrations, audio clips, and video clips, hereinafter referred to as "Content") are protected by copyright, trademark, or other intellectual property rights, and are owned by EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or the party identified as the Content provider. You must comply with any additional copyright notices, information, or restrictions contained in any Content accessed through the Website.
1.2 The Website and its Content are copyright-protected under Turkish and international copyright laws. You may not modify, publish, transmit, create derivative works, sell, reproduce (except as specified in section 1.3 of these Terms and Conditions), display, or otherwise use in any way any part of the Content of this Website (including software).
1.3 However, you may download or copy the Content displayed on the Website and other downloadable items subject to the following conditions:
1.3.1 Materials may only be used for personal, non-commercial purposes. Copying or storing any Content for purposes other than personal use is strictly forbidden without the written consent of EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or the copyright holder of the Content;
1.3.2 All copies must preserve the copyright and other intellectual property notices on the original material;
1.3.3 Products, technologies, or processes described on this Website may be subject to other intellectual property rights held by EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or third parties. No license is granted regarding these intellectual property rights; and
1.3.4 The images, trademarks, and marks shown on this Website are protected by copyright and other intellectual property laws and may not be reproduced or used without the written permission of the relevant owner.
2. Access and Availability of Service and Links
This Website contains links to other relevant World Wide Web sites, resources, and sponsors of this Website. EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ is not responsible for the availability of these external resources or content; therefore, you should direct any concerns about any external link to the website administrator or web manager.
3. Software Licenses
You have no rights to the proprietary software and related documentation provided for access to this Website or any improved or modified versions thereof ("Access Software"). EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ prohibits any leasing, sublicensing, assignment, or transfer of any license for the software provided, and such sublicensing, assignment, or transfer will be void. You may only make a single copy for archival purposes. You may not copy, distribute, modify, reverse engineer, or create derivative works of the Access Software in any other manner.
4. Carriage Conditions
The carriage of passengers, baggage, and cargo by air is subject to the applicable carrier's Carriage Conditions and regulations.
5. Changes to Terms and Conditions
EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ may make changes, adjustments, additions, or removals to these Terms and Conditions from time to time, but in doing so, it will announce any changes on this Website.
6. Changes to the Website
EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ may change, suspend, or terminate any part of the Website, change the availability of any features, information, databases, or content, or restrict your access to some or all sections of the Website without notifying you, or incurring any liability in doing so.
7. No Guarantees
This publication is provided without any guarantees (express or implied) and without any type of implied conditions; including but not limited to implied guarantees or conditions of satisfactory quality, fitness for a particular purpose, or non-infringement. All such implied representations and warranties are hereby excluded.
8. Liability for Losses
By accessing this Website, you agree that EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ shall not be liable for any direct, indirect, or consequential losses arising from the use of the information and materials on this Website or accessing other internet materials from this Website.
9. No Sales Offer
Nothing on this Website constitutes an offer to sell any securities, and this site should not be used as a reliable source regarding any investment transactions.
10. Exclusions
The exclusions and limitations set forth in these Terms and Conditions are valid only to the extent permitted by law.
